Effective Date: 01.01.2025
At ONEPATH WEAR, we want you to love what you wear. If you’re not completely satisfied with your purchase, we’re here to help.
1. Returns
We accept returns for eligible items within 14 days of the delivery date.
To be eligible for a return:
- The item must be unused, unworn, and in the same condition you received it.
- The item must be in its original packaging with all tags attached.
- Proof of purchase (order number or receipt) is required.
Please note: Items marked as Final Sale, custom-made, or gift cards are not eligible for return.
2. How to Initiate a Return
To start a return, please contact us at [your email address] with the subject line: “Return Request – [Order Number]”. Once your return is approved, we will provide instructions on how and where to send your item.
Customers are responsible for return shipping costs.
3. Refunds
Once your return is received and inspected:
- We will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method within 5–10 business days.
- Shipping fees are non-refundable, unless the return is due to a defective or incorrect item.
If you haven’t received your refund after 10 business days, please first check with your bank or credit card company before contacting us.
4. Exchanges
We currently do not offer direct exchanges. If you need a different size or color, please return the item for a refund and place a new order.
5. Damaged or Defective Items
If you received a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order. We will make it right by replacing the item or issuing a full refund, including return shipping if necessary.
6. Cancellations
Orders can be canceled within 1 hour of placing them. After that, we may have already begun processing the order. Please email us as soon as possible if you wish to cancel.
7. Contact Us
If you have any questions or need help with your return, please reach out to:
ONEPATH WEAR
Email: hello@onepathwear.com
Website: https://www.onepathwear.com